Terms and Conditions

Please read these terms and conditions carefully before using this website. Please take time to carefully read and understand the Terms and Conditions before your purchase is made, and do not hesitate to contact us for further explanation and clarification should you not fully understand or have any questions. © Rise Jewellery takes no responsibility and cannot be held liable should you fail to do so.

This website is owned and operated by Rise Jewellery, ABN: 68629533777 by using this site you agree that access to, use of this site, and any purchases made on this site are subject to these terms and conditions and any subsequent amendments. Rise Jewellery reserves the right to change or modify any of the clauses in these terms, changes and subsequent amendments are effective as soon as they have been updated on the website. It is the client responsibility to ensure that they have read the updated versions of these terms and other policies / practises as applicable, our terms and conditions are not negotiable, Rise Jewellery are happy to assist with any questions you might have.

1. Restrictions and use of our website

1.1. Users of this website may not copy, store, reproduce or in any way exploit the information found on this website without prior written permission from Rise Jewellery. This website may not be used to transit any material which may be considered threatening, offensive or harmful in any way to any person, product or company including Rise Jewellery, nor may it be used to promote the use of any other business competitive product or service in any way, explicit or implied without the prior written consent from Rise Jewellery. Rise Jewellery has the right to cancel orders and block users for any further business transaction as well as seek remedy for damages or reputation caused. This website includes logo, designs, images, descriptions, tag lines, wording, layout, styles, that are the property of Rise Jewellery which may not be copied, stored or reproduced in any way, by any person / company under any circumstances.

1.2. The logos, names and website, of Rise Jewellery displayed on this site are the property of Rise Jewellery and our suppliers and partners.

1.3. Users are allowed to print, electronically store and utilise sections of the site for the sole purpose of completing a transaction between Rise Jewellery and you as a customer,this means to purchase products through the website. Any other use is prohibited as described in these terms.

2. Product Availability

2.1. Rise Jewellery is committed to providing exceptional customer service and quality products. We endeavour to make sure that all our products listed on our website are currently in stock and pricing is true and correct. Should a circumstance occur where a customer purchases an item before we can update our product availability, price or delivery time, Rise Jewellery will make contact with the customer as soon as reasonable practical. There are circumstances in our supply chain that can impact on our availability of a particular product therefore we will not guarantee availability, quoted delivery times and we reserve the right to discontinue any product that is advertised.

3. Delivery

We offer free shipping and insurance on all products using Australia Post e parcel services in Australia and International Economy Parcel for all international deliveries . Orders are dispatched within 24 – 72 hours and shipping times are estimated between 3 to 10+ days for domestic deliveries within Australia and 10 to 15+ days for international deliveries. Rise Jewellery has made deliveries easy for all of our clients, which include insurance for replacement value of all products. If placing an order for an international delivery, please make yourself aware of custom duties and taxes associated with your country. Rise Jewellery takes no responsibility for any custom duties or taxes that need to be paid when products enter your country. All express and international express shipping and insurance will be charged to the client at final checkout.

Upon placing an order with Rise Jewellery you will receive a tracking number which allows you to check where your products are anywhere in the world. Simply go to track your jewellery on our website and type in your tracking number to locate your products. If you have any questions or concerns please contact us at info@risejewellery.com

4. Returns

Rise Jewellery believes in and stands behind the products we sell and want all of our clients to be satisfied with the purchases they have made. We offer 30 days return on all products that consist of any manufacturing defects and all return postage is covered by us. If your product has any manufacturing defects you are entitled to an exchange or a full refund. Contact us at info@risejewellery.com if you have a product you would like to return and include your order number, contact details and reason for return in the email and we will assist you in returning your products. All products must be returned to Rise Jewellery within 30 days of delivery and must be in brand new condition, without any marks or scratches and in original packaging. Please take into consideration this policy does not cover normal wear and tear. Processing time for all returns are from 7 – 14 days.

5. Change Of Mind And Exchange

Rise Jewellery offers change of mind for all products we sell. We understand from time to time people change their minds and want something else. If you have changed your mind and would like to exchange your product for something else simply contact us at info@risejewellery.com and include your order number and contact details, we will be more then happy to assist you in exchanging your product. All products that are returned to Rise Jewellery for exchange must be in brand new condition, without any marks or scratches and in original packaging. All exchange returns and postage will be charged to the client. Processing time for all change of mind and exchange products are from 7 – 14 days.

We want all of our clients to be happy and satisfied with their jewellery purchases, which is why we have crafted an easy return policy for all of our clients to shop with confidence. Know your dealing with a credible company.

6. Pricing

6.1. All of our products are priced in Australian dollars (AUD), should you wish to change the currency of your purchase, you can find the currency option at the top of our website page. Payment can be made via credit cards, paypal and amex, we do not accept cheques.

6.2. Product prices are regularly updated and any discounted items are for the duration listed on the website. Payment for goods purchased must be made in full prior to dispatch, including additional shipping costs.

7. Free Gifts and Promotions

Rise Jewellery will from time to time offer free gifts with purchases over a certain value or through a promotion activity. These gifts are the property of Rise Jewellery and are issued at the discretion of the company, it can be withdrawn, cancelled, amended or terminated at any time.

8. Privacy Policy

Rise Jewellery works to represent and protect the interests of our valued customers, you’re dealing with us are confidential and secure. Our privacy policy details our processes however if there is any inconsistency between the policy and these terms and conditions, the terms and conditions takes precedence.

9. Third Party Sites

9.1. This website may contain links to third party sites. Rise Jewellery is not responsible for the condition or content of those sites as they are not under Rise Jewellery control. You access those sites and/or use the site’s products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Rise Jewellery of the sites or the products or services provided on the site.

9.2. Rise Jewellery does not permit any linkages to this site without prior permission

10. Liability

10.1. To the extent that Rise Jewellery is liable in relation to any products or services ordered or bought, the liability is limited at Rise Jewellery election to either a refund or exchange. All claims for indirect or consequential loss are excluded and under no circumstances will Rise Jewellery be liable to any party in excess of any amount paid for the price of the individual product.

10.2. Rise Jewellery makes every effort to ensure that all products on this website is correct but does not guarantee the accuracy and completeness of the information and images on this website, including images / pictures, descriptions, availability and pricing of any products. Where an error has occurred and product is incorrectly priced, described or the incorrect image has been attached, Rise Jewellery is not obligated to supply the product at the incorrect price or according to the incorrect description or image even if an order has been processed and payment received. Rise Jewellery reserves the right to correct any inaccuracies of errors without prior notice.

10.3. Photos, images and layout has been enhanced for advertising and promotional purposes, the actual product may vary depending on quality of light, software programs. While care is taken to ensure that the products are as clear as they can be, it might differ is colour or slight appearance.

11. Jurisdiction

11.1. Rise Jewellery reserves the right to decline to provide products or services to individual clients or other companies that be detrimental to Rise Jewellery interests. These terms and conditions are governed in accordance with the laws of Queensland. Any dispute, controversy or claim arising out of or in relation to these terms and conditions shall be resolved in a court with appropriate jurisdiction in Brisbane Queensland Australia.

12. Security

12.1. Rise Jewellery secures transactions on its website by using data encryption for the transmission of credit card details. This site uses Secure Sockets Layer (SSL) technology, the industry standard 128-bit encryption, to protect the loss, misuse or alternation of client’s credit cards. Once the processing of the transaction is complete, your credit card details are deleted from our website. Rise Jewellery is not responsible for any financial or other loss suffered by the clients resulting from the fraudulent use of any credit card details or information provided.

13. General

13.1. This agreement and these terms and conditions constitute the entire agreement between Rise Jewellery and the clients. An oral statement, representation, undertaking or agreement made prior to these terms and not contained in these terms are void

13.2. If any provision of these terms and conditions shall be invalid or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

13.3. The client shall not be entitled to set off against or deduct from the fees any sums owned or claimed to be owned by Rise Jewellery.

13.4. Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lockout, industrial action, fire, flood, draught, storm or other event beyond the control of either party.

13.5. The failure of Rise Jewellery to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Rise Jewellery right to subsequently enforce that provision.

13.6. All submitted material on Rise Jewellery website remains the property of Rise Jewellery, usage of the website, submission of any comments, feedback, custom made orders are the property of Rise Jewellery. As the client you agree that Rise Jewellery can use this data provided to enhance the business through various sites and social media platforms.

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